Implementation of Comprehensive Security Control Measures and External Environment Awareness

Services Why REDR Scope Workflow Company FAQ News 日本語

tageho kk ("we", "our") highly respects the confidentiality and security of customer data. We implement comprehensive measures to protect all submitted information.

1. Purpose of Data Collection and Use

Personal information provided to us will be used within the scope of the following purposes:

To perform consultations, initial diagnoses, and data recovery / incident resolution operations.
To confirm and respond to inquiries.
To provide information, send materials, or contact you regarding our services and products.
For research and development to improve security technologies and analyze ransomware by processing data into an anonymous format where individuals cannot be identified.
To perform operations incidental to the above purposes.

2. Security Measures for Personal Information and Analytical Data

We take necessary and appropriate security control measures to prevent leakage, loss, or damage of personal information and analytical data (such as encrypted files and system logs) as follows:

Technical & Physical Measures: Analysis on an isolated dedicated network, high-level encryption of stored data, strict access control, and complete data deletion after investigations.
Understanding of External Environments: We may cooperate with our Taiwanese partner, "KEEPRUNNING TECHNOLOGY CO., LTD.," for data recovery operations and technical collaborations. We ensure robust security control measures after understanding the system for personal information protection in Taiwan (Taiwan Personal Data Protection Act).

3. Restriction on Third-Party Provision

Personal information held by us will not be provided or disclosed to third parties except when required by laws or with the client's prior consent.

4. Chief Privacy Officer and Contact Desk

For requests or inquiries regarding disclosure, correction, or suspension of use of personal information, please contact the desk below.

Chief Privacy Officer: Junitsu Uchiakata, Representative Director

Contact Desk: tageho kk Personal Information Inquiries

Email: info@tageho.com

Phone: 050-XXXX-YYYY

Terms of service and legal notice are as follows:

Service Name	REDR Incident Resolution & Recovery Services
Service Operator	tageho kk (tageho株式会社)
Representative	Junitsu Uchiakata
Address	Suite 402, Dai-2 Kyoto Bldg, 227 Daikoku-cho, Shichijo-dori Aburanokoji Higashi-iru, Shimogyo-ku, Kyoto 600-8223 Japan
Contact Info	Phone: 050-XXXX-YYYY / Email: info@tageho.com
Service Fee	Based on custom quotation presented after diagnosis (Diagnosis is free)
Payment Terms	Pre-payment via bank transfer upon quote agreement and before task commencement
Delivery of Service	Commences immediately upon agreement execution and payment receipt
Cancellation / Refund	Fees are generally non-refundable once recovery starts. However, full refund applies if the data recovery rate fails to reach 80%, subject to specific SLA terms.

Data Protection under APPI

We strictly safeguard and encrypt all client data for analysis in accordance with the Act on the Protection of Personal Information (APPI). All diagnostic assets are completely wiped after the verification is finished.

Telecommunications Business Act (External Transmission Rules)

This website is entirely cookie-free and does not track user behavior across other networks. We only utilize Cloudflare Web Analytics (a cookie-less auditing tool) to preserve visitor privacy and strictly comply with the Japanese external transmission rules.

Implementation of Comprehensive Security Control Measures and External Environment Awareness

1. Physical and Technical Security Measures

2. Understanding of External Environments (Taiwan)